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    Frequently Asked Questions

    Before contacting our support, you may find the answer you are looking for here:

    If your domain is registered through Viva Digital, please login to your Domain Portal. If your domain is registered with another registrar, try searching your email for provider names such as GoDaddy or CrazyDomains.

    If your website is offline, there could be several potential reasons for this issue. Here are a few common possibilities:

    1. Server or hosting issues: Check if there are any server or hosting problems that might be causing your website to go offline. Contact your hosting provider to inquire about any known issues or maintenance activities that could be affecting the availability of your website.
    2. Domain name expiration: Ensure that your domain name registration is up to date. If your domain name has expired, it can cause your website to become inaccessible. Check with your domain registrar to confirm the status of your domain and renew it if necessary.
    3. DNS (Domain Name System) configuration problems: Verify that your DNS settings are correctly configured. If there are any misconfigurations or changes made to your DNS records, it can lead to your website being offline. Contact your DNS provider or website administrator to ensure the DNS settings are accurate.
    4. Website coding or scripting errors: Faulty code or scripts on your website can cause it to crash or become inaccessible. If you recently made any updates or changes to your website’s code, review the modifications to identify any potential errors. Consider reaching out to your website developer or technical support team for assistance in troubleshooting and resolving coding issues.
    5. Excessive website traffic or bandwidth limitations: If your website experiences a sudden surge in traffic, it may exceed the bandwidth limitations set by your hosting provider. This can result in your website being temporarily taken offline. Check if your hosting plan offers sufficient bandwidth to handle the traffic volume, and consider upgrading if necessary.

    We don’t manage email servers, please contact your email provider (such as Google Workspace or Office 365).

    We keep 7 days rolling back ups on our server, please contact support to request a back up restore.

    A slow-loading website can be attributed to several factors. Here are some common reasons why a website may load slowly:

    1. Large file sizes: If your website contains large images, videos, or other media files that haven’t been properly optimized, it can significantly slow down the loading time. Compressing images and using efficient file formats can help reduce their size and improve loading speed.

    2. Hosting server performance: The speed and performance of your website can be affected by the capabilities and resources of your hosting server. If you’re on a shared hosting plan with limited resources, it may impact the loading time, especially during peak traffic periods. Consider upgrading to a higher-performance hosting plan or exploring alternative hosting options.

    3. Excessive HTTP requests: Each element on a webpage, such as images, scripts, and stylesheets, requires an HTTP request to be made to the server. If your website has a large number of elements or external resources, it can result in a high number of HTTP requests, causing delays in loading. Minimizing the number of requests by combining files, reducing scripts, or utilizing caching techniques can help optimize website speed.

    4. Unoptimized code or scripts: Inefficient or poorly optimized code can lead to slower loading times. Bloated or excessive code, unnecessary plugins, or outdated scripts can affect website performance. Regularly review and optimize the website’s codebase to ensure it is streamlined and up to date.

    5. Lack of browser caching: Caching allows browsers to store certain elements of your website locally, enabling faster loading times for returning visitors. If your website is not leveraging browser caching, it may result in slower loading speeds. Enabling browser caching through appropriate caching headers or utilizing caching plugins can enhance website performance.

    6. High server load or network congestion: If your website’s server experiences high traffic or network congestion, it can lead to slower loading times. This is particularly true for shared hosting environments. Consider monitoring server load and network conditions, and consult with your hosting provider if necessary.

    7. External scripts or resources: If your website relies heavily on external scripts or resources, such as third-party plugins, widgets, or tracking codes, it can introduce additional delays in loading. Minimize the usage of unnecessary scripts or ensure that they are optimized for performance.

    Checking for signs of a hacked website is crucial to ensure the security and integrity of your online presence. Here are some steps you can take to determine if your website has been compromised:

    Monitor website behavior: Keep an eye on any unusual or unexpected changes in your website’s behavior, such as sudden slowdowns, frequent errors, or unexplained redirects to other websites.

    Review website content: Regularly check your website’s pages, blog posts, and other content for any unauthorized modifications. Look for unfamiliar or suspicious content, such as new pages or links that you didn’t create.

    Check website security warnings: If your website has been flagged by search engines or security software as potentially harmful or compromised, you may receive security warnings when visiting your website. Take these warnings seriously and investigate further.

    Scan for malware: Use website security scanning tools or online malware scanners to check for the presence of malicious code or malware on your website. These scanners can identify known security vulnerabilities and malware signatures.

    Analyze server logs: Review your website’s server logs for any unusual activities or suspicious requests. Look for unexpected access patterns, frequent login attempts, or unauthorized access to critical files or directories.

    Monitor website traffic: Monitor your website’s traffic to identify any sudden spikes or unusual patterns. A significant increase in traffic could indicate malicious activities, such as a botnet or DDoS attack.

    Check for unauthorized user accounts: Review the user accounts on your website’s content management system (CMS) or any other platforms you use. Look for unfamiliar accounts or changes in user privileges.

    Evaluate search engine results: Search for your website on search engines using relevant keywords. If your website has been hacked, it may appear with unfamiliar titles, descriptions, or keywords in the search results.

    Check website files for modifications: Compare your website’s files to a clean backup or a trusted version. Look for any files that have been modified, added, or deleted without your authorization.

    Consult with security experts: If you suspect that your website has been hacked or if you find any signs of compromise, it’s advisable to consult with a website security professional or your hosting provider’s support team. They can provide expert guidance, perform a thorough security audit, and assist with cleaning up and securing your website.